Terms

The rules for using Raportly. They describe what you get, what it costs, how to make a complaint and how to cancel.

This is an English translation provided for convenience. The binding version of these Terms is the Polish one, published at raportly.com/regulamin. If the two differ, the Polish version prevails.

§ 1. General provisions

These terms of service (the "Terms") set out the rules and conditions for using the Raportly application (the "Application") and the services provided by the Service Provider.
The Application prepares marketing reports automatically: it retrieves data from the Google Analytics 4, Meta Ads, Facebook and Instagram accounts connected by the Service Recipient, and turns it into a PDF report under the Service Recipient's brand. The Application is intended for professional use, in particular by marketing agencies and freelancers.
These Terms are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on the provision of electronic services (the "Electronic Services Act").
The services are provided by Rafał Wójciak, correspondence address: ul. Kościelna 18, 24-173 Markuszów, Poland (the "Service Provider").
The Service Provider can be contacted:
1. by e-mail, at: kontakt@raportly.com,
2. by post, at the address given in section 4 above.
In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (the Digital Services Act, "DSA"), the Service Provider has designated a single point of contact for direct communication with the authorities of the Member States of the European Union, the European Commission, the European Board for Digital Services and Service Recipients in matters covered by the DSA. The point of contact is available at: kontakt@raportly.com. Communication through this point of contact is conducted in Polish and English.
Before starting to use the Application, the Service Recipient must read these Terms and the Privacy Policy.

§ 2. Definitions

Capitalised terms used in these Terms have the following meanings:

Price List - information setting out the current prices of the Service, the available variants (plans), the scope of each of them, their limits and the Billing Period, published on the Application's website,
Service Recipient's Client - an entity for which the Service Recipient provides marketing services and whose details and analytics accounts the Service Recipient adds in the Application,
Partner Code - a code beginning with the letters "P-", given to the Service Recipient by a person who works with the Service Provider in acquiring Service Recipients,
Referral Code - a code beginning with the letters "R-", assigned to every Account and visible in the Application, with which the Service Recipient can recommend the Application to others,
Promo Code - a code issued by the Service Provider that makes a chosen variant of the Service available free of charge for a set number of months,
Discount Code - a code issued by the Service Provider that the Service Recipient enters in the Payment Operator's payment form and that reduces the Subscription Fee on the conditions stated with the code,
Consumer - a natural person who performs a legal transaction with the Service Provider that is not directly connected with their business or professional activity,
Account - a panel created in the Application's IT system that allows the Service Recipient to use its functions,
Non-conformity - a lack of conformity of the Service with the Agreement, assessed against the criteria set out in Article 43k(1) and (2) of the Consumer Rights Act,
Report Recipient - a person whose e-mail address the Service Recipient has entered in the Application as an address to which the report on a given Service Recipient's Client is sent,
Billing Period - the period for which the Service Provider makes the Service available in the chosen variant, in accordance with the Price List,
Payment Operator - Stripe Payments Europe, Limited, with its registered office in Dublin (Ireland), which handles payments in the Application,
Subscription Fee - the fee paid by the Service Recipient in advance for a given Billing Period, in the amount resulting from the Price List in force at the time the Service is ordered,
Privacy Policy - the document containing information on the processing of personal data by the Service Provider, available at raportly.com/polityka-prywatnosci,
Entrepreneur with Consumer Rights - a natural person who enters into an agreement with the Service Provider directly connected with their business activity, where the content of that agreement shows that it is not of a professional nature for them, resulting in particular from the subject of their business activity as disclosed in the Polish Central Register and Information on Economic Activity (CEIDG),
Terms - the document defined in § 1(1) of the Terms,
Starter - the free variant of the Service, which the Service Recipient uses from the conclusion of the Agreement on the rules described in § 6(2) and (3) of the Terms,
Service Recipient's Content - all data, including personal data, files, information and materials entered by the Service Recipient into the Account, in particular the names and contact details of the Service Recipient's Clients, the addresses of Report Recipients, logos and other branding materials, and the data retrieved from connected analytics and advertising accounts,
Agreement - an agreement for the supply of a digital service within the meaning of the Consumer Rights Act, under which the Service Provider supplies the Service to the Service Recipient; the Agreement is concluded on condition that an Account is created,
Service - a digital service within the meaning of the Consumer Rights Act, consisting in enabling the Service Recipient to use the functions of the Application to the extent resulting from the variant chosen in the Price List,
Service Recipient - an entity using the Application under the Agreement,
Service Provider - the entity defined in § 1(4) of the Terms,
Consumer Rights Act - the Polish Act of 30 May 2014 on consumer rights,
Electronic Services Act - the act defined in § 1(3) of the Terms,
Account Suspension - the state of the Account described in § 5(9) to (14) of the Terms, in which the Service Recipient can view the Service Recipient's Content but cannot use the other functions of the Application.

§ 3. Technical requirements, rules of use and security

To use the Service properly, all of the following are required:
1. a connection to the Internet,
2. a device with an up-to-date web browser that supports JavaScript and cookies,
3. an active e-mail account,
4. a Google or Meta account with permissions to the analytics and advertising accounts that the Service Recipient intends to connect.
Within the Application it is forbidden to use viruses, bots, worms and other code, files and programs, in particular scripts that automate processes, other than through the interfaces made available by the Service Provider.
The Service Provider uses cryptographic protection of data in transit and at rest, in particular encrypted connections and encryption of the access credentials to connected external accounts.
Despite the safeguards referred to in section 3 above, using the Internet carries the risk of malicious software reaching the Service Recipient's device or of third parties gaining access to data. The Service Provider recommends using up-to-date antivirus software and turning on two-factor authentication wherever it is available.
The Service Recipient is responsible for keeping the Account's access credentials confidential and for the actions of the persons to whom it has given access to the Account.
The Service Recipient undertakes to provide only data that are true. The Service Provider is not liable for the consequences of untrue or incomplete data being provided.
The Service Recipient declares that it has a legal basis and the consent of the Service Recipient's Client to connect that client's analytics and advertising accounts in the Application and to process the data from them in order to prepare reports.
The Service Recipient may send a report to Report Recipients manually or turn on scheduled sending for a given Service Recipient's Client. With the schedule turned on, the Application sends the report without the Service Recipient's involvement: the monthly report on the 3rd day of the following month, and the weekly report on the Wednesday after the week has ended. The schedule can be turned off at any time in the Service Recipient's Client's settings.
The Report Recipient receives an e-mail with a link to the report. The report opens after an access code is entered, which the Application sends to the Report Recipient's address. The link works until the date stated in the message.
If the report for a given period cannot be prepared in full, in particular because the permission to a connected account has expired or data for that period are missing, the Application does not send it on schedule and informs the Service Recipient of this by e-mail.
The Service Recipient is responsible for the correctness of the Report Recipients' addresses and for having a basis to send reports to them.

§ 4. Conclusion and termination of the Agreement

Under the Agreement, the Service Provider enables the Service Recipient to use the functions of the Application to the extent resulting from the variant chosen in the Price List.
To conclude the Agreement, the Service Recipient:
1. goes to the Application's registration page,
2. fills in the form, giving the agency's name, an e-mail address and a password,
3. clicks the "Załóż konto" (Create account) button,
4. confirms the registration by clicking the activation link sent to the e-mail address given.
Submitting the registration form constitutes a declaration that the Service Recipient has read the Terms and the Privacy Policy and accepts their provisions. The Agreement is concluded when the registration is confirmed. From that moment, the Service Recipient uses the Starter.
The Service Recipient chooses a paid variant of the Service in the Application, or in the Price List before creating the Account. The choice constitutes an order for the Service on the conditions described for that variant in the Price List. The variant starts working once the first Subscription Fee has been paid through the Payment Operator, or once a Promo Code or Partner Code has been entered on the rules described in § 6 of the Terms.
The Service Recipient keeps the Service Recipient's Content it has entered when changing the variant of the Service.
Keeping the Service in conformity with the Agreement does not require the Service Recipient to install updates. The Application works in the browser and is updated by the Service Provider.
The Agreement is concluded for an indefinite period. The Service Recipient may terminate it at any time, without giving reasons, by deleting the Account in the Application or by sending a statement to the e-mail address given in § 1(5)(1) of the Terms. The termination takes effect at the end of the paid Billing Period.
If the Service Recipient breaches the Terms and does not remedy the breach despite being called upon to do so, the Service Provider may terminate the Agreement with seven days' notice, by a statement sent by e-mail. During the notice period, the Service Provider may block access to the Service if this is necessary to prevent further breaches.
The Service Provider deletes the Account without delay after the notice period ends, or after receiving the Service Recipient's statement of termination of the Agreement, if the Service Recipient has not deleted the Account itself.
For 30 days after the Agreement ends, the Service Recipient may ask to be given a copy of the Service Recipient's Content. The Service Provider makes it available in a commonly used, machine-readable format within 14 days of receiving the request. Once 30 days have passed since the Agreement ended, the Service Recipient's Content is deleted, and at the Service Recipient's request the Service Provider deletes it earlier. If the Agreement ends through the deletion of the Account referred to in § 5(13) of the Terms, a copy of the Service Recipient's Content can be obtained until the day the Account is deleted. The copy is provided free of charge.
Sections 12 and 13 below apply only to Service Recipients who are Consumers or Entrepreneurs with Consumer Rights.
If access to the Service is not granted without delay after the Agreement is concluded, the Service Recipient calls upon the Service Provider to grant access without delay, by sending the request to the e-mail address given in § 1(5)(1) of the Terms. If the Service Provider does not grant access without delay after receiving the request, the Service Recipient may withdraw from the Agreement.
The Service Recipient may withdraw from the Agreement without calling upon the Service Provider to grant access if at least one of the cases set out in Article 43j(5) of the Consumer Rights Act applies.

§ 5. Fees and payments

Prices in the Price List are stated in Polish złoty and are final amounts. The Service Recipient bears no fees other than those stated in the Price List.
The Subscription Fee is paid in advance for a given Billing Period, through the Payment Operator, by payment card or another payment method available in the payment form. The Service Recipient gives the card details directly to the Payment Operator. The Service Provider does not receive them.
The Subscription Fee is charged automatically and on a recurring basis, from the payment method indicated by the Service Recipient, at the start of each subsequent Billing Period, until the Agreement is terminated or the paid variant of the Service is cancelled.
The day of payment is the day on which the Payment Operator confirms that the payment has been accepted. Payment confirmations are available in the Payment Operator's payment panel, reached through the "Zarządzaj płatnościami" (Manage payments) button in the Application. The Service Provider is exempt from VAT under Article 113(1) of the Polish Act of 11 March 2004 on the tax on goods and services and does not issue invoices unless asked. At the Service Recipient's request, made to the e-mail address given in § 1(5)(1) of the Terms within 3 months of the end of the month in which the Subscription Fee was paid, the Service Provider issues an invoice.
In the payment panel, the Service Recipient can change the payment method, change the variant of the Service and cancel the paid variant of the Service.
A change to a more expensive variant takes effect immediately. The Service Recipient then pays the difference in price, in proportion to the time remaining until the end of the current Billing Period, and the additional payment is charged at the moment of the change. A change to a cheaper variant takes effect from the next Billing Period, and the existing variant works until the end of the current one.
Cancelling the paid variant of the Service takes effect at the end of the paid Billing Period. The Subscription Fee for a Billing Period that has started is not refundable, unless the law or § 8 or § 10 of the Terms provides otherwise.
If charging the Subscription Fee fails, the Payment Operator retries over the following days, and the Service Provider informs the Service Recipient of this by e-mail after the first failed attempt. Until the last attempt, the variant of the Service works unchanged. If none of the attempts succeeds, the subscription expires.
The Account is suspended when:
1. the subscription expires, in particular as a result of the paid variant of the Service being cancelled or of a failed payment referred to in section 8 above,
2. the period for which a variant of the Service was made available free of charge under a Promo Code or Partner Code ends, and the Service Recipient has not chosen a paid variant,
3. the Starter ends, and the Service Recipient has not chosen a paid variant.
During an Account Suspension, the Service Recipient can log in to the Application and view the Service Recipient's Content, including previously prepared reports. During that time, the Application does not retrieve new data and does not prepare or send reports, including on schedule, and the Service Recipient cannot add Service Recipient's Clients or connect accounts. Links to reports sent before the Account Suspension work until the expiry date stated in the message.
The Service Provider informs the person who created the Account of the Account Suspension by e-mail: on the day of the suspension, and on the 60th and 83rd day after the suspension. Each of these messages states the date on which the Account will be deleted.
Paying for a paid variant of the Service during an Account Suspension restores full access to the Application. The Application then fills in the data for the period of the suspension to the extent that the external systems referred to in § 11(3) of the Terms make them available.
Once 90 days have passed since the Account Suspension, but not earlier than 7 days after the last message referred to in section 11 above, the Service Provider permanently deletes the Account together with the Service Recipient's Content, which constitutes termination of the Agreement. The deletion cannot be undone.
During an Account Suspension, the Service Recipient may ask to be given a copy of the Service Recipient's Content on the rules described in § 4(10) of the Terms, or delete the Account earlier.

§ 6. Price List

The current Price List is available on the Application's website, at raportly.com.
The Starter is free and does not require card details. It includes the functions of the cheapest paid variant of the Service stated in the Price List, for one Service Recipient's Client and one person with access to the Account, and allows one report to be prepared.
The Starter ends when the first report is prepared in the Application or 14 days after the Account was created, whichever comes first. If no report has been prepared yet, the Service Provider gives notice of the end of the Starter by e-mail 7 days before that deadline. The Starter ends earlier when the variant chosen by the Service Recipient starts working in accordance with § 4(4) of the Terms. After the Starter ends, if the Service Recipient has not chosen a paid variant, the Account is suspended in accordance with § 5(9) of the Terms.
The Price List may provide that a certain scope of the Service is made available free of charge or on promotional terms.
The Service Provider may change the Price List at any time. A change to the Price List is not a change to the Terms.
A change to the Price List does not affect the amount of the Subscription Fee for a Billing Period paid before the change was introduced. The Service Provider gives notice of a change to the price applicable in the next Billing Period by e-mail, no later than 30 days before it takes effect. A Service Recipient who does not accept the new price may terminate the Agreement before the end of the current Billing Period.
A Promo Code, Referral Code or Partner Code is entered in the Application on the page where the variant of the Service is chosen. A Discount Code is entered in the Payment Operator's payment form when ordering a paid variant of the Service.
A Promo Code makes the variant of the Service stated with the code available free of charge, for the number of months stated with the code, counted from the day the code is entered, without card details. The Service Recipient may use a given Promo Code once. The Service Provider gives notice of the end of the free period by e-mail 7 days before it ends, and after it ends, if the Service Recipient does not choose a paid variant, the Account is suspended in accordance with § 5(9) of the Terms.
A Discount Code reduces the Subscription Fee by an amount or a percentage, for the number of Billing Periods stated with the code. The code may have an expiry date and a limit on the number of uses. The payment form shows the reduced amount before the Service Recipient pays. Once the reduction has been used up, the Subscription Fee returns to its full amount.
A Service Recipient that has not yet paid any Subscription Fee may enter another Service Recipient's Referral Code. An Account can be referred only once, and the Referral Code of one's own Account cannot be entered. When the referred Service Recipient pays a Subscription Fee greater than zero for the first time, the referring Service Recipient receives the equivalent of the Subscription Fee for one Billing Period of its own variant according to the Price List, credited towards its next Subscription Fees. If the referring Service Recipient has not yet paid any Subscription Fee, the equivalent is credited after its first payment. The referred Service Recipient receives no additional benefit on this account. The equivalent is credited only towards future Subscription Fees, is not paid out or exchanged for cash, and expires when the Account is deleted, including a deletion referred to in § 5(13) of the Terms.
A Service Recipient that is using the Starter or has no active variant of the Service may enter a Partner Code. It then receives the Growth variant free of charge for one month, without card details. An Account can be assigned to only one Partner Code. The person from whom the Partner Code comes receives remuneration from the Service Provider that depends on the Subscription Fees paid by the Service Recipient. This does not affect the amount of those Fees.

§ 7. Service Recipient's Content

The Service Recipient's Content remains the property of the Service Recipient. The Service Provider uses it only to provide the Service, to the extent necessary to do so.
The Service Provider does not use the Service Recipient's Content to build its own summaries, comparisons or other products, and does not make it available to other Service Recipients.
It is forbidden to enter into the Application content:
1. that is contrary to the law, the Terms or good practice,
2. that infringes personal rights, copyright, image rights or other rights of third parties,
3. to which the Service Recipient has no right, or whose processing it may not entrust to the Service Provider.
The Service Recipient is responsible for the Service Recipient's Content and for the consequences of entering it into the Application.
A report generated in the Application may be shared by the Service Recipient through a public link. The Service Recipient is responsible for sharing the report and for its content.
Anyone may notify the Service Provider of content available in the Application, including a report shared through a public link, that they consider illegal or in breach of the Terms. The notice should be sent to the e-mail address given in § 1(5)(1) of the Terms.
The notice should contain:
1. an explanation of why, in the notifier's view, the content notified is illegal or breaches the Terms,
2. the exact URL of the content and other information that allows it to be found,
3. the name and e-mail address of the notifier, except for notices concerning offences referred to in Articles 3 to 7 of Directive 2011/93/EU,
4. a statement by the notifier that they believe in good faith that the information in the notice is accurate and complete.
The Service Provider confirms receipt of the notice and decides on it within 14 days of receiving a complete notice. If the notice is incomplete, the Service Provider asks for it to be completed within 14 days, and a notice that is not completed may be left without a decision.
After considering the notice, the Service Provider removes the content notified, blocks access to it or leaves it unchanged. The Service Provider notifies the notifier and the Service Recipient whose content it concerns of the decision, with a statement of reasons. The statement of reasons covers the scope of and basis for the decision, the facts it was based on, information on any use of automated means, and information on the right to appeal.
A Service Recipient whose content was removed or blocked, and a notifier who was refused the removal of content, may appeal against the decision within 30 days by sending the appeal to the e-mail address given in § 1(5)(1) of the Terms. The appeal should contain the appellant's contact details and the reasons for the appeal. Appeals are decided by a person, not by an automated system, within 14 days of receipt.
The Service Provider does not use advertising or recommender systems based on profiling in the Application.

§ 8. Complaints: Consumers and Entrepreneurs with Consumer Rights

This section applies only to Consumers and Entrepreneurs with Consumer Rights.
The Service must be in conformity with the Agreement throughout the period in which it is supplied. The Service Provider is liable for a Non-conformity that becomes apparent during that period.
A complaint is made by e-mail, to the address given in § 1(5)(1) of the Terms.
The complaint should contain:
1. the Service Recipient's name,
2. an e-mail address,
3. a description of the Non-conformity that has become apparent,
4. a request to bring the Service into conformity with the Agreement.
The Service Provider may refuse to bring the Service into conformity with the Agreement if this is impossible or would require it to incur excessive costs.
The Service Provider replies to the complaint by e-mail within 14 days of receiving it. In the reply, the Service Provider accepts the complaint and states the planned date by which the Service will be brought into conformity with the Agreement, refuses to bring the Service into conformity with the Agreement for the reason given in section 5 above, or rejects the complaint as unfounded.
If the complaint is accepted, the Service Provider brings the Service into conformity with the Agreement at its own cost, within a reasonable time of receiving the complaint and without undue inconvenience to the Service Recipient.
The Service Recipient may submit a statement of price reduction or of withdrawal from the Agreement where:
1. bringing the Service into conformity with the Agreement is impossible or requires excessive costs,
2. the Service Provider has not brought the Service into conformity with the Agreement in accordance with section 7 above,
3. the Non-conformity persists despite an attempt to bring the Service into conformity with the Agreement,
4. the Non-conformity is so serious that it justifies withdrawal without first requesting that the Service be brought into conformity with the Agreement,
5. it is clear from the Service Provider's statement or from the circumstances that it will not bring the Service into conformity with the Agreement within a reasonable time or without undue inconvenience to the Service Recipient.
The statement referred to in section 8 above is submitted by e-mail to the address given in § 1(5)(1) of the Terms. It should contain the Service Recipient's details, its e-mail address, a description of the Non-conformity, the reason chosen from those listed in section 8 and, in the case of a price reduction, the reduced price.
The reduced price must bear the same proportion to the price under the Agreement as the value of the non-conforming Service bears to the value of the conforming Service. The Service Provider refunds the amounts due as a result of the price reduction without delay, and no later than 14 days after receiving the statement.
The Service Recipient may not withdraw from the Agreement if the Non-conformity is minor. A Non-conformity is presumed to be significant.
In the event of withdrawal from the Agreement, the Service Recipient must stop using the Service and making it available to third parties, in accordance with Article 34(1a) of the Consumer Rights Act. The Service Provider deletes the Account without delay after receiving the statement of withdrawal.

§ 9. Complaints: Entrepreneurs

This section applies only to Service Recipients who are neither Consumers nor Entrepreneurs with Consumer Rights.
If the Service does not conform with the Terms, the Service Recipient may make a complaint by e-mail, to the address given in § 1(5)(1) of the Terms, within 30 days of the non-conformity becoming apparent.
The complaint should contain the Service Recipient's name, an e-mail address and a description of the non-conformity that has become apparent.
The Service Provider may refuse to bring the Service into conformity with the Terms if this is impossible or would require incurring excessive costs.
The Service Provider replies to the complaint by e-mail within 21 days of receiving it. In particularly complex cases, this period may be extended to 30 days.

§ 10. Right of withdrawal from the Agreement

A Service Recipient who is a Consumer or an Entrepreneur with Consumer Rights may withdraw from the Agreement without giving reasons within 14 days of its conclusion, under Article 27 et seq. of the Consumer Rights Act.
The Service Provider extends the right of withdrawal from the Agreement, within the time limit and on the rules set out in section 1 above, to all other Service Recipients as well.
To meet the deadline, it is enough to send the statement before it expires. The statement may be made in any form, in particular by e-mail to the address given in § 1(5)(1) of the Terms, or on the form set out in Annex 2 to the Consumer Rights Act.
The Service Provider confirms receipt of the statement by e-mail without delay.
In the event of withdrawal from the Agreement, the Service Provider refunds the Subscription Fee within 14 days of receiving the statement and deletes the Account.

§ 11. Liability and availability of the Service

The Service Provider undertakes to provide the Service with due care and to remove disruptions to the Application's operation on an ongoing basis.
The Service Provider does not guarantee a particular level of performance or the suitability of the Application for the Service Recipient's individual needs beyond the description of the Service in the Price List and the Terms.
The Application retrieves data from external systems, in particular Google Analytics 4, Meta Ads, Facebook and Instagram. The Service Provider is not responsible for the correctness, completeness or availability of the data made available by those systems, or for changes to their rules of operation, terms of use or programming interfaces.
The Service Recipient acknowledges that the withdrawal, by it or by the Service Recipient's Client, of permissions to a connected account makes it impossible to retrieve data and prepare a report.
To the extent permitted by law, the Service Provider is not liable for the consequences of:
1. using the Application contrary to its intended purpose or to the Terms,
2. incorrect or untrue data being provided,
3. the Service Recipient sharing, or insufficiently securing, the Account's access credentials,
4. business decisions taken by the Service Recipient or the Service Recipient's Client on the basis of a report.
To the extent permitted by law, the Service Provider is not liable for disruptions to the Application's operation resulting from:
1. force majeure, which also includes the unavailability of the programming interfaces of key external providers,
2. necessary maintenance work,
3. causes on the Service Recipient's side,
4. other causes beyond the Service Provider's control, in particular the actions of third parties for which the Service Provider is not responsible.
The Service Provider carries out maintenance work in a way that is as little burdensome to Service Recipients as possible and, where possible, gives notice of it in advance.
With respect to Service Recipients who are neither Consumers nor Entrepreneurs with Consumer Rights, the parties exclude the Service Provider's liability for lost profits, and limit the Service Provider's total liability under the Agreement to the amount of the Subscription Fees paid by the Service Recipient in the 12 months preceding the event giving rise to the claim.
The limitations of liability set out in sections 5, 6 and 8 above do not apply to damage caused intentionally or to liability that cannot be excluded or limited under the law.

§ 12. Intellectual property

The name of the Application, its logo, interface, graphic elements, software, source code, databases, and the layout and graphic design of the reports are protected under the Polish Act of 4 February 1994 on copyright and related rights, the Polish Act of 30 June 2000 Industrial Property Law, the Polish Act of 16 April 1993 on combating unfair competition, and other laws, including the law of the European Union.
Using the Service Provider's intellectual property without its prior, express permission is forbidden.
The Service Recipient retains all rights to its own trademarks and branding materials entered into the Application. The Service Recipient grants the Service Provider a free, non-exclusive licence to use them solely for placing them in the reports generated for the Service Recipient, for the term of the Agreement.
The Service Recipient may use reports generated in the Application without restriction in its business, including passing them on to the Service Recipient's Clients.

§ 13. Out-of-court dispute resolution

This section applies only to Consumers and Entrepreneurs with Consumer Rights.
The Service Recipient may use out-of-court methods of handling complaints and pursuing claims.
Detailed information on these options and the rules of access to the procedures is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, the Voivodeship Inspectorates of Trade Inspection and the Office of Competition and Consumer Protection (UOKiK).

§ 14. Personal data

Information on the processing of personal data by the Service Provider is contained in the Privacy Policy, available at raportly.com/polityka-prywatnosci.
To the extent that the Service Recipient enters into the Application personal data of which it, or the Service Recipient's Client, is the controller, the Service Provider processes them as a processor, on the conditions set out in the Privacy Policy. These conditions constitute a data processing agreement within the meaning of Article 28 GDPR and are concluded together with the Agreement.

§ 15. Changes to the Service

This section applies only to Consumers and Entrepreneurs with Consumer Rights.
The Service Provider may change the Service where:
1. it is necessary to adapt the Service to new devices or software used to access it,
2. it decides to improve the Service by adding new functions or modifying existing ones,
3. the rules of operation or programming interfaces of the external providers from which the Application retrieves data change,
4. it is legally obliged to make changes, including to adapt the Service to the current state of the law.
A change to the Service may not involve any costs on the part of the Service Recipient.
The Service Provider gives notice of a change to the Service by a message in the Application, and may also give notice by e-mail.
If the change will significantly and negatively affect access to the Service, the Service Provider informs the Service Recipient by e-mail, no later than 7 days before it is introduced, of the characteristics and date of the change and of the right to terminate the Agreement with immediate effect within 30 days of the change being made.
Termination of the Agreement under section 5 above is made by a statement sent by e-mail to the address given in § 1(5)(1) of the Terms, and has the same effects as withdrawal from the Agreement because of a Non-conformity.

§ 16. Changes to the Terms

The Service Provider may change the Terms where:
1. the scope of the Service Provider's business changes,
2. it starts supplying new services, modifies existing services or stops supplying them,
3. a technical modification of the Application requires the provisions of the Terms to be adapted,
4. it is legally obliged to make changes, including to adapt the Terms to the current state of the law.
The Service Recipient is informed of a change to the Terms by the publication of the amended version on the Application's website and by e-mail, no later than 14 days before it takes effect.
Agreements concluded before a change to the Terms are governed by the Terms in force at the time they were concluded, unless the Service Recipient accepts the change.
A Service Recipient that does not agree to a change to the Terms may terminate the Agreement with immediate effect within 14 days of receiving the information about the change. Not terminating within that period is deemed to be consent to the change.
Termination is made by a statement sent by e-mail to the address given in § 1(5)(1) of the Terms. The Service Provider deletes the Account without delay after receiving it.

§ 17. Final provisions

The Terms apply from 2 November 2026.
The Terms are governed by Polish law. The choice of Polish law does not deprive a Consumer of the protection afforded by the mandatory provisions of the law of the country of their habitual residence.
The parties will resolve disputes arising from the Terms amicably, and if no agreement is reached, they will be decided by the common court having jurisdiction under the law. In relations with Service Recipients who are neither Consumers nor Entrepreneurs with Consumer Rights, the competent court is the court having jurisdiction over the Service Provider's place of residence.
Matters not governed by the Terms are subject to the generally applicable provisions of Polish law.